The Albatross Travel Group Ltd, winner of the Coach Tourism Wholesaler of the year award, continues to improve it's core product and develop new services to offer coach operators. This focus has led to the launch of Albatross Specialist Products (ASP), which will deliver customised services in pursuit of the next generation of coach passengers.

Dan Fox will be heading up the new division, and has worked for TUI and TCG. Dan also has extensive experience in using technology to drive business forwards.
The first product launched by ASP is a Professional Call Answering Service.

ASP have launched the professional call answering service following comments from several operators that customers increasingly wanted to call beyond the normal 9 to 5, however when they looked into a call centre service it was very expensive to set up and therefore not cost effective.

By using it's position in the market they were able to negotiate an incredible deal on behalf of their operators.

Highlights of the service include a UK based call answering service available 24 hours a day 365 days a year, Tailored response that is an extension of the operators' office, No commitment required, and complete control of costs. The call centre are able to handle enquiries, brochure requests, emergency calls, and even take bookings and payments. Instant call information is also relayed to the operator by email or text message.
The latest ASP product to be launched, in conjunction with Soundscape, is an intelligent GPS-triggered commentary system that delivers high quality audio explaining points of interest on route.

Already in use by major coach operators not to mention on several city sightseeing buses and river tour boats, the systems success means that routes across Europe are now covered.

In addition to exceptional customer feedback, operators recognise the financial and safety benefits to the system. One great application has been to cover the long drive down to the Mediterranean coasts of Ital, France and Spain, where no guide is present; the system give great information and makes the hours fly by.

With Soundscape on board, passengers are able to listen to commentaries explaining points of interest that they are passing en-route. The commentaries feature a variety of voices, music, sound effects and readings designed to be lively, entertaining and informative. The subject matter is varied ranging from historic, art & culture, geology, wildlife and current events.

Later this year there will also be a major launch, which will enable coach operators to find the next generation of passengers!

Dan Fox, General Manager Albatross Specialist Product commented:

"Our aim is to deliver services which will enable coach operators to lift their business's above the crowd and so give better customer service and increase sales"

For further details or to arrange a free trial contact Dan Fox on 01732 875791.